Terms of Service
Last updated: 7 October 2026
1. About dunagency
dunagency.com is operated by:
Stun and Awe UG (haftungsbeschrΓ€nkt)
Cantianstrasse 2
10437 Berlin, Germany
Email: support@dunagency.com
These terms apply to our digital templates, plugins, Shopify sections, graphic assets, Glam Access subscriptions and Design Partner services.
Product descriptions specify the included features, technical requirements, delivery arrangements and any additional licence conditions. Individually agreed terms take precedence over these terms.
A consumer is a natural person purchasing predominantly for purposes outside their trade, business or profession.
2. Orders and contract formation
Our product listings invite you to place an order. You can review your selection and correct your details before submitting it.
By submitting an order through the payment button, you make a binding offer to purchase the selected product, subscription or service.
We accept your order by expressly confirming acceptance by email or providing the purchased product or access, whichever occurs first. An automated acknowledgement of receipt alone does not constitute acceptance unless it expressly confirms acceptance.
For individually quoted services, the quotation specifies how the contract is concluded.
These terms are available before purchase. We provide the contract confirmation and applicable terms by email so you can retain them.
Purchasers must be at least 18 years old or have the legally required authorisation to enter into the transaction. Anyone purchasing for a business must be authorised to do so.
3. Prices and payments
The applicable price, currency and payment details are displayed before you submit your order. Consumer prices include applicable VAT. Additional charges imposed by us are disclosed before purchase.
Payment is due at checkout unless expressly agreed otherwise.
Purchases may be managed through Squarespace or ThriveCart. Available payment services may include Squarespace Payments, Stripe and PayPal.
Your bank or payment provider may impose currency-conversion or international transaction charges under its own agreement with you.
One-off purchases do not create recurring payment obligations. Recurring charges apply only where you expressly purchase a subscription.
4. Digital delivery
All products and services are delivered digitally. No physical goods are shipped.
Squarespace templates
Documentation and onboarding instructions are emailed automatically after successful payment.
Your template is prepared manually and delivered within one business day, MondayβFriday, excluding Berlin public holidays. Orders received on weekends or public holidays are processed on the next business day.
Please provide the correct Squarespace account email and complete any invitation steps required for delivery. If necessary information or cooperation is missing, we will explain what is required and how this affects delivery.
Squarespace templates are supplied as a new website containing the purchased template. Installation onto an existing website and migration of existing content are not included unless expressly agreed.
Other templates, plugins and graphic assets
Flodesk, ThriveCart and Canva template links, Squarespace plugins, Shopify sections and graphic-asset download links are emailed immediately after successful payment, unless the product description specifies another delivery arrangement.
File formats, access methods and software requirements are stated on the product page.
Glam Access
Membership confirmation and access instructions are emailed after successful payment.
Discount members receive instructions for using their discount. Products purchased separately follow their applicable delivery timelines.
Premium Plugins members receive access to the included plugins library.
Delivery problems
Check your spam or promotions folder and the email address used at checkout. If delivery is missing or the stated timeframe has passed, contact support@dunagency.com with your order details.
Your statutory rights concerning delayed or missing delivery remain unaffected.
5. Technical requirements and compatibility
Review the product description before purchase for supported platforms, versions, plans and installation requirements.
Purchases do not include third-party subscriptions, separately licensed fonts or other paid assets unless expressly stated.
You are responsible for obtaining the required platform account and following installation instructions. We recommend backing up your website before changing code.
We do not promise compatibility with every third-party extension, custom modification or future platform version. This does not exclude agreed compatibility, statutory conformity requirements or legally required updates.
We do not guarantee particular sales, traffic, search rankings or business results.
6. Licences for individually purchased products
Unless the product description expressly grants a broader licence, an individually purchased product includes a non-exclusive licence for one website or one end project.
You may customise the product and use it for personal or commercial purposes within that licence. The licence permits continued use on that website or project.
You may create a licensed website or project for a client and hand over the completed work. Neither you nor the client may reuse the underlying product on an additional website or project without another licence.
A development or staging copy and its corresponding live website count as one project.
For reusable email layouts and graphic assets, the licence covers one business or client project. Repeated use within that project is permitted unless the product description states otherwise.
Section 8 applies to plugins obtained through the Premium Plugins membership.
7. Licence restrictions and intellectual property
We or our licensors retain intellectual property rights in our products. Purchasing a product or subscription does not transfer ownership of those rights.
You must not:
Resell, redistribute, sublicense or publicly share the underlying product files or source code.
Offer our products through a competing template shop, plugin library or downloadable asset collection.
Share files or account access to enable unlicensed use.
Claim authorship of the original product.
Customisation for a licensed website or project is permitted. Sharing with a developer or contractor working on that project is permitted where access is limited to that work and they follow these restrictions.
Third-party assets remain subject to their own licences. Mandatory rights under applicable law, including software-related rights, remain unaffected.
We appreciate you retaining the designer credit where supplied.
If you materially breach a licence, we may require you to stop the infringement and remedy the breach. Where legally required, we will provide a reasonable opportunity to do so before terminating the licence. Immediate termination remains possible where legally justified.
Compensation claims are determined under applicable law. No automatic fixed infringement charge applies under these terms.
8. Glam Access subscriptions
44% Discount Membership β β¬19 per month
While your paid membership is active, you receive 44% off templates, premium plugins and design assets.
Products are purchased separately and retain their normal licences. The discount does not apply to membership fees.
When your membership ends, the discount ends. Licences for products already purchased remain valid.
Premium Plugins Membership β β¬44 per month
While your paid membership is active, you may access the included premium plugins library and install its plugins on unlimited websites belonging to you or your clients.
Each website must be registered through our website-registration form before installation and while your membership is active. One registration covers the included plugins used on that website.
A development or staging website and its corresponding live website count as one project. You may update the registered address when that same project moves to its live domain.
Downloading a plugin alone does not authorise future installations after your membership ends.
Following ordinary subscription cancellation:
Plugins installed on registered websites during your paid membership remain licensed for those websites.
Library access and permission to install plugins on additional websites end when the paid period expires.
New installations require an active subscription or a separately purchased licence.
Backup copies may be retained for restoration and maintenance of already licensed websites, but not for additional unlicensed installations.
You may hand over a completed website to its client. The client may continue using the installed plugins on that website but may not reuse them on other websites.
Templates and other products are excluded unless expressly included in the plan description.
These continuing-use provisions concern ordinary cancellation. They do not grant continuing use where the relevant contract is validly withdrawn from or unwound and applicable law requires use to stop.
Monthly billing and cancellation
Glam Access is billed monthly and continues until cancelled. There is no minimum commitment beyond the current paid monthly period.
You may cancel at any time. Cancellation stops the next renewal, and membership benefits continue until the end of the current paid period.
You may cancel through the public βCancel subscriptionβ function on our website or by emailing support@dunagency.com. Account-based cancellation may also be available.
We confirm receipt and the applicable termination date electronically.
Ordinary cancellation does not normally entitle you to a refund for the current paid period. Statutory withdrawal rights, termination for cause and remedies for defective or undelivered products remain unaffected.
We do not retrospectively increase agreed charges or remove licences already granted. Changes to existing subscriptions require a valid contractual or statutory basis and any applicable notice or consent.
Custom installation, design and ongoing advisory support are not included unless expressly stated.
9. Design Partner services
Design Partner is a digital service. The selected package, quotation or project agreement defines the deliverables, fees, timeline, revision arrangements and any ongoing commitments.
You must provide the content, feedback and account access reasonably required for the agreed work. Where missing information or delayed feedback affects the schedule, we will communicate the impact and agree the next steps.
Additional work outside the agreed scope requires a separate agreement.
You must have the necessary rights to materials you provide. Rights granted in completed deliverables are specified in the project agreement; third-party assets remain subject to their own licences.
Consumer withdrawal rights apply as described below. Starting work does not, by itself, remove those rights.
10. Consumer withdrawal and early digital delivery
Consumers generally have a 14-day right of withdrawal, subject to the applicable statutory rules. Full instructions and an optional withdrawal form appear below.
Consent to early delivery of digital content
For applicable purchases of paid digital content supplied without a physical medium, we request your separate express consent to delivery beginning before the 14-day withdrawal period ends.
You must also acknowledge that you lose your withdrawal right when delivery begins. Accepting these terms alone does not provide that consent or acknowledgement.
The withdrawal right ends only when all applicable legal conditions are met:
You expressly consent to performance beginning before the withdrawal period expires.
You acknowledge that you lose the withdrawal right when performance begins.
We provide the required contract confirmation, including your consent and acknowledgement, on a durable medium such as email.
We begin supplying the purchased digital content.
Checking the consent box alone does not end the withdrawal right. Nor does receiving or downloading a product without the required consent, acknowledgement and confirmation.
For manually delivered templates, providing unrelated onboarding information does not, by itself, establish that supply of the purchased template has begun.
Where these conditions are not met, your statutory withdrawal right remains available in accordance with applicable law.
Subscriptions and services
The digital-content rule above does not automatically apply to the 44% Discount Membership, Design Partner services or every aspect of a Premium Plugins subscription.
Withdrawal rights for those contracts depend on their nature and the applicable statutory requirements. Initial access alone does not automatically remove the right.
Exercising withdrawal
Use the βWithdraw contractβ function in our website footer or send a clear statement to support@dunagency.com.
Ordinary subscription cancellation and statutory withdrawal are different. Cancellation stops future renewals; withdrawal may unwind the relevant contract.
For a valid withdrawal, we reimburse payments as explained below. You must stop using or sharing the affected digital product where required by law.
11. Returns, refunds and exchanges
Our products are digital, so no physical return is required.
Once an applicable withdrawal right has lawfully ended or expired, we do not offer voluntary change-of-mind refunds or exchanges, including switching to another template or plugin.
Your statutory rights concerning defective, incorrect or undelivered products remain unaffected.
For a valid statutory withdrawal, we do not make reimbursement conditional on proof that you have deleted downloaded files. Your legal obligation to stop using or sharing the affected product remains applicable.
12. Defects and updates
Statutory rights apply where a product is defective, is not supplied or fails to meet the agreed requirements.
Depending on the circumstances and applicable law, remedies may include correction, replacement, price reduction, termination and compensation.
Where legally required, we provide updates, including security updates, necessary to maintain conformity and inform you about their availability.
Contact support@dunagency.com with your order details and a description of the issue. Screenshots and error messages may help us investigate but are not a condition of exercising statutory rights.
Subscription cancellation does not remove defect or update obligations that continue under applicable law.
13. Support and complaints
For individually purchased Squarespace and Shopify templates, we include 30 days of email support from the purchase date.
Included support covers issues with the supplied template, its files, delivery or transfer process and supplied template code.
It excludes general platform training, content migration, custom design, unrelated third-party code and modifications beyond the supplied product. Additional work requires a separate agreement.
Any additional support for plugins, other products or memberships is described on the relevant product page.
Support periods do not shorten statutory defect rights, delivery obligations or legally required update obligations.
For help or complaints, email support@dunagency.com. We aim to respond within 2β3 business days.
14. Free resources
Free code snippets and resources may be used as permitted by their accompanying instructions.
Follow installation guidance and test changes on a backup or staging website where practical.
Permissions for free resources do not extend to paid products. Liability is governed by applicable law and Section 15.
Statutory rights that apply to digital products supplied in exchange for personal data remain unaffected.
15. Liability
We are liable without limitation for:
Intentional misconduct and gross negligence.
Negligently caused injury to life, body or health.
Fraudulent concealment of defects.
Obligations under an expressly assumed guarantee.
Liability that cannot legally be excluded, including applicable product-liability rules.
For ordinary negligence involving an essential contractual obligation, liability is limited to foreseeable loss typical of the contract. Essential obligations are those necessary for proper performance and on which customers may normally rely.
Otherwise, liability for ordinary negligence is excluded to the extent permitted by law.
These provisions also apply to our representatives and persons performing obligations on our behalf. They do not exclude statutory remedies for defective digital products.
16. Privacy and third-party platforms
Our Privacy Policy explains how we process personal data.
Accepting these terms does not constitute consent to optional marketing, tracking or public display of purchase information. Such consent is obtained separately where required.
Our products are independently created. Unless expressly stated, they are not endorsed or sponsored by Squarespace, Shopify, Flodesk, ThriveCart, Canva or other platforms.
Third-party services are governed by their providersβ terms. This does not remove our responsibility for fulfilling our own contracts.
Where we publish affiliate links, we identify them appropriately. We may earn a commission when you purchase through those links.
17. Affiliate programme
Our affiliate programme is administered through Peachs and is open to accepted participants aged 18 or over.
Unless another rate is expressly agreed, commission is 20% of the qualifying sale price after discounts.
Payments are scheduled for the first day of each month through PayPal, subject to valid payout details and verification of qualifying transactions.
Attribution follows the programmeβs last-click rules and a 30-day attribution window, subject to applicable visitor consent and successful tracking.
Affiliates may use their shareable discount code for personal purchases but may not earn commission through their own referral link.
Commissions may be adjusted for refunded, reversed or fraudulent transactions. Genuine earned commissions are not forfeited solely because participation ends.
Affiliates must make required advertising disclosures, avoid misleading claims and comply with applicable tax obligations. Statutory withholding or reporting obligations remain unaffected.
Changes to commission arrangements apply prospectively after notice and do not reduce commissions already earned.
We may end participation on reasonable notice or terminate for cause where legally justified. Applicable commission and payout obligations remain enforceable against us even where a third-party platform administers them.
18. Changes and interruptions
The terms accepted for your purchase govern that purchase. Posting revised terms does not automatically change existing contracts.
If an event beyond our reasonable control affects delivery or access, we will inform affected customers and take reasonable steps to address it.
Statutory rights concerning delay, non-delivery, service interruptions and refunds remain unaffected.
19. Governing law and disputes
German law applies. Consumers retain the protection of mandatory provisions that would apply without this choice of law, including applicable protections in their country of habitual residence.
Jurisdiction is determined by applicable law. Consumers are not required to submit disputes to arbitration or waive court proceedings.
We handle complaints internally through support@dunagency.com and do not voluntarily participate in dispute-resolution proceedings before a consumer arbitration body. Any statutory obligation to participate remains unaffected.
If a provision is invalid, the remaining terms continue to apply, with statutory rules replacing the invalid provision where applicable.
Consumer Withdrawal Instructions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving a reason.
The withdrawal period expires 14 days after the day the contract is concluded.
To exercise your right, inform:
Stun and Awe UG (haftungsbeschrΓ€nkt)
Cantianstrasse 2
10437 Berlin, Germany
Email: support@dunagency.com
Send a clear statement of your decision to withdraw, for example by email or post. You may use the form below, but it is not compulsory.
You can also submit your declaration through the βWithdraw contractβ function in our website footer. We will promptly acknowledge receipt electronically, including the contents of your declaration and the date and time of receipt.
Sending your withdrawal declaration before the withdrawal period expires is sufficient.
Effects of withdrawal
If you withdraw, we reimburse payments received from you without undue delay and no later than 14 days after receiving your withdrawal declaration.
We use the original payment method unless you expressly agree otherwise. We do not charge a reimbursement fee.
For digital content supplied without a physical medium, no compensation for use is payable upon a valid statutory withdrawal.
After withdrawal, you must stop using or sharing the affected digital product where required by law.
Early expiry for paid digital content
For paid digital content supplied without a physical medium, your withdrawal right ends when we begin performance, provided that you previously expressly consented to performance beginning before the withdrawal period expires, acknowledged the loss of your withdrawal right when performance begins, and received the required contract confirmation.
If these conditions are not met, delivery or download alone does not remove your withdrawal right.
Services started during the withdrawal period
If you expressly request that a service begin during the withdrawal period, a proportionate amount for services supplied before withdrawal may be payable only where all statutory conditions are met.
For a paid service, the withdrawal right ends early upon complete performance only where the legally required prior consent and acknowledgement have been obtained.
Accepting these terms alone does not constitute that request, consent or acknowledgement.
Withdrawal Form
Complete and send this form only if you wish to withdraw.
To:
Stun and Awe UG (haftungsbeschrΓ€nkt)
Cantianstrasse 2
10437 Berlin, Germany
support@dunagency.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the supply of the following digital product(s) or service:
Product(s) or service: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if submitted on paper: ____________________
Date: ____________________
(*) Delete as appropriate.