Digital Delivery
Everything is delivered digitally. No physical products are shipped.
Squarespace Templates
Your documentation and onboarding instructions are emailed automatically after successful payment.
Your template is prepared manually and delivered within one business day, MondayβFriday, excluding Berlin public holidays. Orders placed on weekends or public holidays are processed on the next business day.
Please provide the correct Squarespace account email and complete any invitation steps needed for delivery.
Flodesk, ThriveCart & Canva Templates
Your template access links and setup instructions are emailed immediately after successful payment.
Any required platform subscription is purchased separately unless the product description states otherwise.
Squarespace Plugins & Shopify Sections
Your download or access links and installation instructions are emailed immediately after successful payment.
Graphic Assets
Your files or download links are emailed immediately after successful payment. File formats and any software requirements are listed on the product page.
Glam Access
Your membership confirmation and access instructions are emailed after successful payment.
44% Discount members receive instructions for using their discount. Products purchased with the discount follow the delivery timelines above.
Premium Plugins members receive access to the included plugins library. Please follow the membership instructions for registering websites and using your licences.
Design Partner
Design Partner is a digital service. Deliverables, project timelines and any onboarding steps are set out in your selected package or project agreement.
Delivery depends on the agreed scope and your timely provision of the content, feedback and access needed to complete the work.
Havenβt Received Your Product or Access?
Check your spam or promotions folder and the email address used at checkout. If your delivery email is missing or the stated delivery timeframe has passed, contact support@dunagency.com with your order number.
We aim to respond within 2β3 business days. Your statutory rights concerning delayed or missing delivery remain unaffected.